Harris Teeter

Yesterday, I looked on-line for a video game and found that it was available at Wal-Mart.  After an eight mile drive, I was told if it's not in the display cabinet, we don't have it.  My comment that I just looked on-line didn't help.  "Oh, on-line information is usually wrong."  Then she walked away.  In my opinion, while some Wal-Mart employees are personable and helpful, most are extremely over paid.

On the other hand, good customer service does exist.  Below is the feedback I sent to Harris Teeter.

No one was around the produce department at Cary Place when I stopped by to pick up my fruit tray at 3:00 p.m.  on December 4.  A man from the Deli took my copy of the order and went to look for the right person.  A few minutes later, a woman, who I learned later was Angel McGee, the Store Manager, came over to me and explained they had misread the order and thought the pickup was at 4:00.  She saw that I was distressed.  I explained I have 20 people coming for a party at 4:30 and I don’t have time to come back.

She said not to worry, they would deliver it.  And because it was their mistake, it would be free.  Before my party started, the fruit tray was delivered with two additional containers of fruit and a potted poinsettia.

Many organizations claim to promote excellent customer service, yet fail to deliver.  Harris Teeter turned a mistake into an opportunity to delight a customer.  I told everyone at the party about Harris Teeter and I will continue to tell this story.

Seasoned Man

stevelem117@gmail.com